If you are good at what you do, you can work anywhere.

If you are the BEST at what you do, you can work at Practical Data Solutions.

CRM Administrator

Role: CRM Administrator
Team: Sales
Location: Southbury, CT
Status: Full Time

Practical Data Solutions (PDS) is seeking an experienced CRM Administrator to support and maintain a database of PDS contacts and communications. Tasks include ensuring data is ‘clean’ and up to date, training other members of staff to use the system, and transferring data. The CRM Administrator will also assume certain sales and marketing team support activities as part of a customer relationship strategy to ensure optimal usage of the CRM system.

In addition, the candidate will perform Market Research, researching and adding quality contacts to the CRM. The ideal candidate will have a software database background and strong research skills using social media, databases, and the internet among other sources to identify and confirm potential healthcare target accounts. This is a fantastic opportunity for the right individual who wants to be part of a very dynamic and experienced team to reach their fullest potential.

Position is located in the Southbury, CT office. This is not a remote position.

Duties and Responsibilities

Manage the overall usage of the CRM:

  • Make requested changes, updates, and modifications to CRM data and database structure
  • Partner with Sales and Delivery to maintain CRM account and contact data records
  • Provide consistent executive reports on CRM usage, projects, and campaigns

Build a growth strategy for the CRM:

  • Own, develop, and execute the technical roadmap for the CRM
  • Offer a broad perspective, identifying key issues and contributing ideas for CRM enhancements
  • Work closely with system users to leverage the platform further to develop and achieve the aim of the CRM being fully integral to the success of customer engagement services
  • Work closely with Sales, Delivery, and Marketing teams to ensure the CRM and market research are supporting company growth goals

Provide CRM Training & Support:

  • Conduct internal training and support to ensure accuracy of the data
  • Provide technical assistance to end-users, diagnosing and resolving problems
  • Monitor data quality, data migrations, and data exports
  • Create and maintain detailed end-user documentation

Perform CRM Auditing:

  • Oversee data cleansing, auditing, and update initiatives
  • Effectively communicate issues to CRM users to support data improvement goals
  • Seek out continuous improvements to increase the functionality and accuracy of the data to meet business and sales team requirements

Market Research:

  • Perform online research to identify and confirm potential healthcare target accounts
  • Oversee and train the market research team
  • Maintain the Market Research Training Program, including onboarding information, written guides, and video training



  • Bachelor's Degree in one the following: Information Science, Computer Science, Data Analytics, Finance, Economics, Marketing


  • Must have 2-4 years of experience developing, implementing, and managing CRM focused databases and performing data analysis
  • Strong blend of database knowledge, analytical, communication and marketing abilities
  • Experience writing system training manuals, processes and conducting end-user training
  • Proficiency with Microsoft suites, in particular, Excel, Word, and PowerPoint
  • Familiarity with ACT! CRM, SalesForce, Constant Contact a plus
  • Experience in healthcare preferred

Attributes & Skills:

  • Aptitude for business operations, especially focused on sales and marketing functions
  • Excellent written and spoken English communication skills are essential to this position
  • Commitment to accuracy and very strong attention to detail
  • Capacity to learn and understand both technology and healthcare domains
  • Creative problem-solving skills with a strong drive to seek resolution to issues
  • Solid technical, analytical, troubleshooting, and problem-solving skills
  • Ability to research from different sources and compile the information into a single account profile
  • Willingness to continue to learn and develop new technical skills
  • Highly motivated and a natural self-starter

Job Type: Full-Time

Work Remote: No

Who We Are:

Practical Data Solutions (PDS) is a rapidly growing, nationally recognized healthcare reporting company
Since 1995, PDS has partnered exclusively with healthcare organizations to design, build and support state-of-the-art technologies employing best practices for data warehousing, business intelligence, analytics, and dashboard reporting.

At PDS, our clients spend their time working with information, rather than working to get information. From turnkey cloud analytics to custom data mart design, we have one simple goal – to help our clients leverage data to improve performance and achieve ROI.

What We Offer:

  • Ample opportunities for growth; a place where you can have a career, not just a job
  • Ongoing, comprehensive training program where you can develop new skills for professional/personal growth
  • Excellent compensation and benefits package including Medical/Dental/Vision and 401(k) with matching, and Profit Sharing
  • A casual, stable, professional work environment that encourages work-life balance
  • Convenient commuting location right off I-84; close to shopping and restaurants

How to Apply:

To be considered, please send your resume with a cover letter, describing why we should consider you as a candidate to: Careers@pds‐online.com

***E‐mail only, no calls or faxes please***

PDS will only consider serious candidates who most closely match the qualifications listed.
PDS is an Equal Opportunity Employer.

Call PDS 203.262.9224